Terms and Conditions

Standard Terms & Conditions:

Please read these terms and conditions carefully prior to making a reservation with Tawnamoor Estates (The Company). By making a reservation, you (The Client / Guest) agree that you have read and understood the terms and conditions below and agree to be bound by them.

Responsibility for the booking and acceptance of our terms lies with the lead person placing the booking, whose name appears on the booking form as the main contact. This person is responsible for all payments, any damage caused and the behaviour of any guest or visitor that is part of their booking or group.

Reservation & Payment:

A reservation is considered confirmed only upon receipt of the required payment.
For accommodation only bookings, full payment should be made at the time of the booking. Any payments made are subject to our cancellation policy outlined below.
Where it is agreed that staged payments can be made, all payment dates need to be met, otherwise the booking may be subject to cancellation. Where staged payments are authorised, an initial non-refundable deposit payment equal to 30% of the booking value should be paid at the time of booking.
For event and exclusive use bookings an initial non-refundable deposit payment equal to 30% of the booking value should be paid at the time of booking.
Any payment that remains outstanding for more than 48hrs after its due date may result in the cancellation of your booking.
Failure to make full payment by the specified date may result in the cancellation of the reservation. Tawnamoor Estates will be entitled to make use of the facilities / equipment booked on the date(s) of the Event.
Tawnamoor only accepts bookings by persons 18 years and over.

Credit, damage & security deposits & charges:

Account facilities will only be granted to those clients which have established credit facilities in advance.
The Company reserves the right to withdraw credit facilities at any time without notice or where credit has not been granted full payment at the time of booking must be made.
The person making the booking is responsible for any damage to The Company’s property and the behaviour of any guests within their party or group. The Company reserves the right to charge a security deposit prior to check in that will be held against any losses incurred by The Company because of the booking, damages, breakages, additional cleaning, or the behaviour of the guests associated with it, which will be refunded within 7 days after departure, subject to any deductions following departure and inspection of the property.

Numbers attending:

Only the number of guests confirmed within the booking and for which payment has been made can attend and stay. Additional payment may be required for additional guests staying or attending.
The Client shall give details of final numbers attending the event when requested by The Company and in any case not less than 7 days before the event. The acceptance of any increase over the Minimum Numbers stated in the Particulars will be at The Company’s discretion and subject to availability.
The Company reserves the right to charge, in full, for any decrease from final numbers given but, in any case, the minimum chargeable numbers confirmed by The Client will apply. If the minimum number is exceeded, The Company will make every reasonable endeavour to provide the service specified, however The Company cannot be held responsible for failure to provide such service.

Cancellation by the client / guest:

For accommodation only bookings, the following cancellation terms apply:

More than 14 days’ notice, 100% refund.
7-14 days’ notice, 50% refund.
Less than 7 days’ notice, full payment.

For events and exclusive use reservations and events, the following terms apply:

More than 30 days’ notice, 100% refund.
14-30 days’ notice, 50% refund.

Less than 14 days’ notice, full payment

In the case of events and exclusive use bookings (or other applicable bookings), a 30% non-refundable deposit equal to the total value of the booking is required. This will be deducted from any refund due.
In all instances, notification of cancellation must be made in writing and will be effective on the date received by The Company.
Any costs incurred for a particular event, that otherwise would not have been incurred; will be charged in the event of cancellation by The Client unless The Company can mitigate its loss.
The amounts in this clause may be deducted by The Company from any deposit / advance payment made and The Client shall be liable for the difference.

Cancellation by The Company:

The Company may cancel bookings under the following circumstances: –
The Company is unable to trade or the site, or any part of it, is closed due to circumstances outside its control.
If The Client is more than 2 days in arrears with any payment to The Company.
If any of these Conditions are breached by The Client.
If the event might prejudice or cause damage to The Company or site.
If the Client enters bankruptcy or liquidation.
If any of the following occur:

Pandemic and or lockdown
Strikes and or other industrial action.
Fire at or near the site or company,
Flood or storm damage at or near the company,
Road closure at or near the property preventing access.
Civil unrest, dispute, or commotion,
Evacuation of or near the company,
Act of God,
Legal action against the company not resulting from its negligence preventing the supply of services,
All other causes beyond the control of the company.

In the event of 5(VII) a-j occurring The Company shall offer The Client alternative services if available, failing which, The Company will cancel the contract and refund the advance payment and any deposit. The Company’s obligation to compensate The Client will be limited to the obligation to repay the advance payment and the deposit. In all other cases the repayment of the deposit and advanced payment will be at The Company’s discretion.

Check-in & check out:

Check-in is 16:30hrs. The Company will endeavour to have all accommodations available for this time, however, it cannot be guaranteed. In exceptional circumstances where accommodation isn’t available by 16:30, it will be under no obligation to provide compensation.
Early check-in may be available by prior arrangement but is subject to availability and cannot be guaranteed.
Check-out is 10:00am. Late check out can be requested but is subject to availability and may not be available and should be requested prior to the departure date. Additional fees may apply.
Where guests check-out late, where a late check-out has not been requested or approved, an additional late check -out fee may be charged.
On check-out all outstanding bills and payments for ancillary services should be settled prior to departure.

Dogs Policy:

A maximum of 2 dogs are allowed in designated pet friendly accommodations by prior arrangement and upon payment of the appropriate pet fee.
An additional non-refundable pet fee per pet may be charged as listed in our scale of charges.
Only dogs are allowed in the accommodations. No other pets are allowed.
Dogs should not cause a nuisance to other residents.
Owners are responsible for the behaviour of their dogs. Guests whose dogs cause a nuisance may be asked to leave or asked to remove their dog from site. In such instances, no refund is applicable.
Dogs should be always kept on a lead whilst on site.
Dogs are not allowed on the furniture.
Dogs are not allowed to be left in the accommodations unattended.
Guests should ‘pick up’ after their dogs and dispose of any waste in the appropriate bin.

Smoking Policy:

We are a non-smoking and vaping site. Smoking or vaping is not allowed on site.

Valuables and Possessions:

It is The Guests responsibility to keep their valuables and possessions safe.
The Company is unable to accept responsibility or liability for any loss or damage to personal property, goods, possessions, or vehicles, howsoever caused.
Where items such as bikes are stored for guests, this is done as a gesture of goodwill, however, they remain the responsibility of The Guest. The Company does not accept responsibility or liability for any loss or damage to personal property, goods, possessions, or vehicles, howsoever caused.

Breakages:

Breakages and damage should be reported when they occur.
Malicious damage and breakages that are deemed to not be part of normal everyday life, or wear and tear may be chargeable.

Firearms, weapons, and hunting:

The use of firearms, weapons and hunting is not permitted on site.
Firearms may be bought onto site by guests by prior arrangement if attending an organised shoot and where the storage, safety, transport and use of such weapons complies with prevailing legislation.
The Company and its representatives may satisfy themselves that 11.ii is being complied with and ask that adjustments are made to ensure compliance of 11.ii

Environment:

Guests staying agree to not intentionally do harm to the environment and act responsibly to protect it.
Guests should dispose of waste responsibly and put all litter and waste into the appropriate containers.
Only toilet paper should be flushed down toilets. Other sanitary products such as nappies, pads, tampons and condoms and other similar items should be disposed of using the sanitary bags and bins provided. Where items are flushed and which then cause a blockage, The Guest will be responsible for the costs incurred by The Company in the clearing of the blockage.
Guests are not permitted to light fires other than in the log burners and barbeques provided. The use of disposable barbeques is not permitted. Guests will make best endeavours to prevent the outbreak of fire.
Guests should act responsibly, follow The Forest & Country Code, stay to footpaths and close gates. They should not cause a nuisance to livestock and other landowners.
The site is surrounded by a working farm. The Company is unable to accept any liability or offer refunds in the unlikely event of smells or noise originating from animals outside of its control.

Privacy:

The Company and its operatives will make best endeavours to respect the privacy of its guests.
The Company and its operatives reserve the right to enter any premises whether occupied or not to carry out maintenance work.
Where maintenance work is required, The Company will do its best to organise such works when the properties are vacant. However, from time to time, it may be necessary to carry out works whilst they are let. When this is the case, The Company will do its best to inform guests prior to work being carried out, however, this may not always be possible.
Residents accept that from time to time, it may be necessary for The Company’s operatives to enter the premises whilst they are occupied, for which no refund is applicable.
The Company and its representatives may from time to time publish reviews and photos of events and guests in marketing material and on The Company’s website and social media platforms. Guests acknowledge that they give permission for reviews and photos to be published and used. Where a client wishes to decline this consent, they should do so at the time of booking.

Noise:

The Company imposes a reduced noise period of 23:00 – 08:00. During this period, guests should keep noise to a minimum. TV and music noise should be reduced so as not to cause a nuisance to other guests.

Advertising, displays & signs:

The Client should not use The Company’s name, logo or trademark without its prior written consent and must show all tickets, posters, and advertising material to The Company for its approval in writing. In all circumstances this information should be provided if so, requested by The Company within 7 days.
The Client shall not set up any display within The Company’s premises and grounds without the written consent of The Company (not to be unreasonably withheld). Any display material used must conform to local government and fire regulations.

Liability:

All representations, warranties, conditions, or terms relating to the quality of the services offered by The Company whether express or implied by statute or common law are excluded to the fullest extent permitted by law and The Company will have no liability to The Client for the consequences of failure to perform the contract. The Company shall not be liable in the case of loss or damage to property of The Client or any person.
The Company’s liability to The Client whether for any breach of contract, negligence or otherwise will not in any event exceed the total booking value to be made by The Client to The Company under this agreement.
In no event will The Company be under any liability whatsoever to The Client for any loss of profit, business contracts, revenues, or anticipated savings or for any indirect or consequential loss and/or expense suffered by The Client.
The Client shall indemnify The Company from any loss or damage caused to any part of The Company’s property, surroundings and or to any fixtures and equipment or any company employees or other persons because of this event.
The Client is recommended to arrange insurance to cover its potential liabilities under this contract.
The Client agrees to begin and end its event at the scheduled Times. The Company reserves the right to charge, and The Client agrees to indemnify The Company for any extra costs due to The Company because of The Client using The Company’s facilities outside of the scheduled times.
The Client agrees to indemnify The Company for any service not provided for in this contract but made available on request of The Client to people attending the event, unless The Company has been specifically instructed in writing to obtain cash settlement direct from the person receiving such services.
The Client agrees to accept total responsibility for the safe custody of equipment, furnishings, fixtures, fittings, and accessories during the period of hire against any loss or damage howsoever caused and that they will return any items in the condition in which they were hired and within the specified time and date. Loss or damage to equipment will be charged for at cost plus labour and will result in the loss of all / part of the deposit. Damage and losses exceeding the deposit will be charged in addition to the deposit at cost.
The Client accepts total and sole responsibility for themselves and other members of their party.
The Client accepts that The Company or any of its subsidiaries cannot be held liable for the suitability and accuracy of any information relating to local attractions and recommendations contained within any literature, website, and social media platforms, which cannot be guaranteed.

General:

The Company will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided. However, it reserves the right to provide alternative services of at least an equivalent standard at no additional costs to The Client.
The Client shall not be entitled to assign the booking to any third party nor utilise The Company’s facilities other than for the purpose stated in Clause 5, without The Company’s prior written approval.
Whilst The Company has taken all reasonable steps to ensure that the information contained in its brochures, tariffs, leaflets, and advertisements is accurate, it reserves the right to alter, substitute or withdraw any service, facility, or amenity without notice if necessary.
No variation of these conditions shall be effective unless in writing and signed on behalf of both The Company and The Client.
The Client / Guest agreeing to these terms for and on behalf of The Client warrants to The Company that they have the authority to do so. If they are not so authorised, they will personally be liable for the completed performance of the contract.
The Company is unable to guarantee that all the facilities at the site will be available for use during The Clients visit. The Company is unable to make any refund or reduction in charges if any facility us unavailable.
Full details of any Special Requirements should be advised to The Company before confirmation of booking. The normal scale of cancellation charges in Clause 17 will apply if cancellation of the booking occurs by The Client because The Company was unable to meet any requirement which failed to be disclosed at the time of booking.
The Client agrees to pay all company charges on due dates, failing which interest will be charged at 2% over the company’s Banker’s base rate.
If there are any queries on any part of an invoice the Client will pay the undisputed balance of the sum owing and the remainder on resolution of the query.
The Company advises clients that the site is based within a natural, rural environment, which can be hazardous. The site includes steep slopes, water features and unguarded drops that can be hazardous which may result in injury / death. Clients should ensure that they and members of their party wear suitable footwear and clothing appropriate for the conditions and environment. Dogs and children should be supervised at all times.
Narcotics of any kind of any kind are not allowed on site at any time. The Company reserves the right to refuse hire or withdraw services based on its own judgement. In the event of drugs being found or used, the company reserves the right to cancel any reservation with immediate effect. No refund will be given, and perpetrators reported to the police. Guests will be asked to leave where it is presumed that they are under the influence of drugs or alcohol, where for the safety and enjoyment of themselves or other guests it is in the opinion of the company, right to do so.
The use of Candles and deep fat friers are not permitted in the accommodations.

Termination:

The event shall terminate on the date and time specified in the particulars.

Applicable law & jurisdiction:

This contract is the subject of the law of England and Wales.
Any disputes arising out of the contract are to be subject to the non-exclusive jurisdiction of the wants of England and Wales.