Tawnamoor Estates Limited Privacy Policy.

Tawnawood Estates Limited, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding the collection and use of your information. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect:

We may collect the following types of personal information when you interact with our cottage lettings business:

Personal Identifiable Information (PII):

This may include your full name, email address, telephone number, postal address, and payment information.

Booking Information:

We collect information related to your cottage booking, including the dates of your stay, the number of guests, and any special requests or requirements.

Communication:

We may collect information from your communications with us, including emails, phone calls, and any feedback or reviews you provide.

Website Usage Data:

When you visit our website, we may collect data about your interactions, such as your IP address, browser type, device information, and browsing activities. We may use cookies and similar technologies to collect this information.

Use of Information:

We use the information we collect for the following purposes:

Cottage Booking:

To process your booking, including managing reservations, contacting you regarding your stay, and providing necessary information for your arrival.

Communication:

To respond to your inquiries, provide customer support, and communicate important updates or information related to your booking.

Personalisation:

To tailor our services and offerings to better meet your preferences and needs.

Marketing:

With your consent, we may use your information to send you promotional materials, special offers, and newsletters. You can opt-out of receiving marketing communications at any time.

Legal Compliance:

To comply with applicable laws, regulations, and legal processes.

Improvement:

To analyse and improve our services, website functionality, and customer experience.

Data Sharing:

We may share your personal information in the following circumstances:

Service Providers:

We may share your information with third-party service providers who assist us in providing and managing our cottage lettings services, such as payment processors, property maintenance teams, and marketing agencies. These service providers are contractually bound to protect the confidentiality and security of your information.

Legal Requirements:

We may disclose your information if required to do so by law, court order, or governmental authority.

Business Transfers:

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.

Data Security:

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We regularly review and update our security practices to ensure the ongoing integrity and confidentiality of your data.

Your Rights:

You have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.

Rectification: You have the right to correct any inaccuracies in your personal information.

Erasure: You can request the deletion of your personal information, subject to legal obligations and legitimate interests.

Object: You can object to the processing of your personal information for direct marketing purposes.

Withdraw Consent: If you have provided consent for certain processing activities, you can withdraw your consent at any time.

Third-Party Websites:

Our website may contain links to third-party websites. This Privacy Policy only applies to our website and services. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly delete the information.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@tawnawood.co.uk.

By using our cottage lettings services or providing us with your personal information, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

David Cole

CEO

Last updated: July 2023