Cancellation Policy

Please read this cancellation policy carefully prior to making a reservation with Tawnamoor Estates (The Company). By making a reservation, you (The Client / Guest) agree that you have read and understood the terms and conditions on the website and agree to be bound by them.

Responsibility for the booking and acceptance of our cancellation policy terms lies with the lead person placing the booking, whose name appears on the booking form as the main contact. 

Cancellation by the client / guest:

• For accommodation only bookings, the following cancellation terms apply:

• More than 14 days’ notice, 100% refund.
• 7-14 days’ notice, 50% refund.
• Less than 7 days’ notice, full payment.

• For events and exclusive use reservations and events, the following terms apply:

• More than 30 days’ notice, 100% refund.
• 14-30 days’ notice, 50% refund.

• Less than 14 days’ notice, full payment

• In the case of events and exclusive use bookings (or other applicable bookings), a 30% non-refundable deposit equal to the total value of the booking is required. This will be deducted from any refund due.
• In all instances, notification of cancellation must be made in writing and will be effective on the date received by The Company.
• Any costs incurred for a particular event, that otherwise would not have been incurred; will be charged in the event of cancellation by The Client unless The Company can mitigate its loss.
• The amounts in this clause may be deducted by The Company from any deposit / advance payment made and The Client shall be liable for the difference.

Cancellation by The Company:

• The Company may cancel bookings under the following circumstances: –
• The Company is unable to trade or the site, or any part of it, is closed due to circumstances outside its control.
• If The Client is more than 2 days in arrears with any payment to The Company.
• If any of these Conditions are breached by The Client.
• If the event might prejudice or cause damage to The Company or site.
• If the Client enters bankruptcy or liquidation.
• If any of the following occur:

1. Pandemic and or lockdown
2. Strikes and or other industrial action.
3. Fire at or near the site or company,
4. Flood or storm damage at or near the company,
5. Road closure at or near the property preventing access.
6. Civil unrest, dispute, or commotion,
7. Evacuation of or near the company,
8. Act of God,
9. Legal action against the company not resulting from its negligence preventing the supply of services,
10. All other causes beyond the control of the company.

• In the event of 5(VII) a-j occurring The Company shall offer The Client alternative services if available, failing which, The Company will cancel the contract and refund the advance payment and any deposit. The Company’s obligation to compensate The Client will be limited to the obligation to repay the advance payment and the deposit.  In all other cases the repayment of the deposit and advanced payment will be at The Company’s discretion.